Procedures to be followed by RMV Hearings Officers
94C offenders seeking relief will join the hearings queue as any other customer.
Hearing Officer will correct off (TRE) any 94C suspensions, trafficking not included. The correction (TRE) will automatically eliminate the reinstatement fee associated with the 94C violation.
Hearing officer will enter uniform file note:
94C legislation – suspension cleared
Hearing officer will advise customer of their individual next steps. Example of next steps:
- Order duplicate driver’s license
- Take permit test, road test
- Advise hardship customers they may receive a 24/7 license by paying duplicate fee
- Advise customer the 94C reinstatement fee is waived, but they owe $___ for any other expired suspensions
- Advise customer they have additional active suspensions preventing reinstatement at this time
As is done today, the Hearing Officer will provide print-outs to customer for branch staff on related fees owed and transactions the customer is now eligible to/required to perform
Hearing Officer will direct customers to Green Line if eligible for additional transactions today.
Anyone seeking a shielded driving record– will not be available until October. The legislation requires shielding of all drug offenses (except trafficking), all expired warrants and all expired child support obligations. The law gives the Registry 6 months to implement.
Procedures to be followed by RMV Customer Service Reps.
94C offenders seeking relief will join the hearings queue as any other customer
Customer will have hearing
Customer will return to Green Line and join established queue
Customer will present to CSR with information on any fee owed and their desired transaction
Branch will process according to policy. The only change is that you will NOT collect a 94C reinstatement fee
To allow for uniform data collection and tracking, please enter the following into override log:
94C legislation-suspension fee waived
The customer is required to pay a duplicate license fee or renewal fee
The customer is required to pay the permit fee and road test fee
Customers who previously paid a 94C reinstatement fee are NOT eligible for a refund. The legislation does not provide for this.
Customers needing a road test will schedule using the established procedure.